Live 24 Hours A Day, 7 Days A Week
Questions? E-mail us at customerservice@GlansPro.com
We accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER as well as DEBIT CARDS with VISA or MASTERCARD logo's. We also accept PayPal. For PayPal orders please call us by phone at 1.877.777.3090 or +1.415.787.3824.
All of our products are available at wholesale prices to qualified retailers and resellers. To obtain a current pricelist or place an order, please call 1.877.777.3090 or +1.415.787.3824. For export or additional information, please call +1.415.787.3824 or e-mail us at wholesale@GlansPro.com.
Our return policy is purposely kept simply and hassle-free. In the unlikely event that you are unsatisfied with your purchase, simply contact our customer service department at 1.877.777.3090 or +1.415.787.3824 to inform us that you would like to get your refund. While we do require that you return the product, the cost of shipping is usually no more than a few dollars regardless of where it is being shipped from since the product is light and fits small envelopes. We do not require you to use any particular form of shipping but adding a tracking # can be helpful for record keeping in case the carrier loses your package.
In most cases, GlansPro will issue a refund within 24 hours days of receiving the returned product. The refund amount will be 100% of the amount charged to your credit card.
You will notice that the address that the product is shipped from is different from the return address. In fact, the two are in different states hundreds of miles away. This is done to protect the integrity of our product supply. Our shipping facility only receives new GlansPro devices from the manufacturing plant and the return facility only receives returns. There is never any cross shipment of devices for your safety. The return facility promptly discards returned devices (used or not) to a local recycling plant. The recycled metal is not used in our manufacturing plant.
We make every effort to ship orders that are received on weekdays by 1:00pm EST, to ship that same day. Orders received on weekends are shipped the next business day.
Shipments within the United States
For a limited time, all orders are shipped standard USPS Priority mail.
Orders received on weekends or holidays will be shipped the next business day.
Canada & International shipments
All shipments outside United States are shipped by USPS International Priority at no extra cost. Delivery times are between 7-14 days depending on customs clearance.
International customs clearance timings depend on the particular country where the package has been shipped. Since GlansPro is a medical device, customs may take a few extra days to inspect the contents of the package before clearing it. Our shipping department provides all the necessary customs forms with the shipment and most shipments clear without any incidence.